Frequently Asked Questions

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How do I ship my test kits to you?

We try to make the process as simple as possible. Select a cardboard box that is slightly bigger than your test kit, use bubble wrap or other packing material to make your test kit snug. Once packaged, ship it to 9115-K Old Statesville Road, Charlotte, NC 28269, being certain to put a business card or other identifier in the box prior to shipping. That’s it for shipping! We will take care of it from there.

Do you sell…

In most cases, no matter what you are seeking, then we can find it for you, so long as it is still in production (or reproduction). Part of what makes us “Special(ty)” is that we know where to find the tough stuff. Whether you are looking for off-the-shelf options like WIKA Pressure Gauges and DFT Valves, which generally ship the next day, or something more complicated like 20-year-old out-of-production relief valves, we can find it for you. Just give us a call or send us an e-mail!

How long does a kit recalibration take?

Most kits are complete and ready for return mailing within 1-2 days. Kits that have larger issues beyond the average “tune-up” will require more time. A good deal of our turnaround time will depend on the overall responsiveness between your office and ours. Making certain that our Customer Service team has the most current phone number will ensure that we can get information to you in a timely manner for review and approval of work.

When do I pay?

We will not invoice or charge accounts until the product is shipped or picked up. If you would like to discuss Net 30 terms, please contact our office.

Can you sell a kit for me?

We often get this question and the answer is “sort of.” Specialty Valve does not directly sell used test kits. We do however have a running list of individuals that are seeking to sell their test kits and a list of those seeking to purchase used test kits. We try our best to connect both parties. If you are wanting to be placed on either list please call our office.

Can you repair a bad valve for me?

Specialty Valve does not perform valve repairs. However, we do have strong long-term relationships with most manufacturers and may be able to provide you with guidance. Just give us a call!